Warranty
Your steamer comes with a warranty which becomes effective on the date of purchase from US STEAM® and is granted to the initial customer and is nontransferable. Any claims under this warranty must be made before the end of the applicable warranty period. Your steamer is warrantied for a period of 1-year from original date of purchase for defective material, parts, and workmanship.
Warranty is Void:
- Damage due to misuse, abuse, negligence, and normal wear related to the product usage.
- Any repair or attempted repairs outside of the US STEAM® Service Center will void all warranties.
- Lack of proper maintenance or use not in accordance with the provided instructions and/or owner’s manual.
- Disassembly or attempted disassembly of your steamer.
- If the steamer is designated for residential but utilized in a commercial application.
- Using an improper electrical source such as using an extension cord that is not at least 12 gauge / 15AMP rated or higher extension cord
- Adding chemicals or cleaning solution to the boiler or reservoir tank.
- Parts subject to wear and tear not determined defective or items such as O-rings, brushes, hoses, accessories.
During the term of the warranty, all labor, and parts necessary to get your machine back to operating condition will be covered. US Steam’s responsibility is limited to repair, replacement, credit, or refund, any of which may be selected by US STEAM® at its sole discretion.
The limited warranty covers only defects arising from normal use and does not include malfunctions or failures arising from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and instructions, depletion of consumables, acts of nature or damage caused by repairs where such repairs were made without US Steam’s express approval.
