You will receive an order confirmation email shortly after you place your order. As soon as we receive it, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
At Commercial Cleaning Depot, we understand the urgency of receiving your order promptly. Should an item be delayed beyond our standard handling time 1-3 business days and 1-5 business days transit time, we will notify you with an updated delivery timeline.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Once your order has been dispatched, you will receive an email from us containing all the necessary tracking information. This email will include a tracking number and a link to the carrier's website where you can monitor the status of your shipment.
Inspect your shipment upon delivery. If there is visible shipping damage, refuse delivery and contact us immediately. If delivery occurred without an opportunity to inspect or refuse it, contact us promptly when you discover damage, retain the packaging, take photographs, and do not use the product. Report missing or incorrect items within 30 calendar days of delivery. Report arrival defects promptly. For approved claims involving an incorrect item, arrival damage, or an arrival defect, we cover necessary return or replacement shipping and waive the restocking fee. Operational issues arising after use follow the applicable manufacturer warranty. Contact sales@commercialcleaningdepot.com for assistance and authorization. See our Return & Refund Policy.
Report missing or incorrect items within 30 calendar days of delivery by contacting sales@commercialcleaningdepot.com with your order number, details, and photographs where applicable. We will arrange fulfillment of confirmed missing items or another appropriate resolution. See our Return & Refund Policy.
Contact us immediately at sales@commercialcleaningdepot.com or +1 888-828-8460 to request a cancellation. Orders canceled before shipment have no cancellation or restocking fee. Once an order has shipped, our Return & Refund Policy applies.
If the maximum processing (max 3 business days) and dispatch time (max 8 business days) has already passed and your order has not yet arrived, you do not need to worry yet. Please allow an additional 2 days for delivery. Should your package still be missing after this time, please contact us with your order number so that we can investigate the matter further. We are here to help you.
D-U-N-S #: 13-222-4427
Address:
Commercial Cleaning Depot, LLC
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming, 82801, United States
Customer service contact
Phone: +1 888-828-8460
Email: sales@commercialcleaningdepot.com
Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
