At Commercial Cleaning Depot, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below for a seamless and transparent process.
Key Information
-
30-Day Return Period: Returns must be initiated within 30 days of the delivery date, as recorded by the shipping carrier.
-
Refund Processing: Refunds are processed within 7 business days after receiving and inspecting the returned item(s).
-
No Restocking Fee: We do not charge restocking fees for returns.
-
Free Return Shipping: We cover the cost of return shipping.
Accepted Return Conditions
To qualify for a return, items must meet the following conditions:
-
New Condition: The item(s) must be unused, with no visible signs of wear or damage.
-
Original Packaging: All original packaging, accessories, and documentation must be included.
How to Return an Item
-
Contact Us:
-
Receive Instructions:
- Our team will provide you with detailed return instructions, including a prepaid shipping label.
-
Return Shipping:
- Use the provided label to ship the item(s) back to us. We cover the cost of return shipping.
Refund Process
Once your returned item(s) are received and inspected:
- We will notify you via email of the return status.
- Approved refunds will be issued to your original payment method within 7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we’re here to help:
-
Damaged on Arrival:
- Note the damage with the delivery carrier, take photos, and email us at sales@commercialcleaningdepot.com on the day of delivery.
- We will arrange and cover return shipping and send a replacement.
-
Incorrect Items:
- Email us with your order number and details of the issue.
- We will arrange for return shipping and send the correct item(s) at no extra cost.
Order Cancellations
If you wish to cancel your order, contact us immediately at sales@commercialcleaningdepot.com. We will process cancellations before the order is shipped.
Exchanges
To exchange an item, contact us at sales@commercialcleaningdepot.com. Our team will assist with the process, including arranging return shipping for the original item.
Non-Returnable Items
Currently, all items are eligible for returns provided they meet the conditions outlined above.
Business Detail:
Commercial Cleaning Depot is operated by Commercial Cleaning Depot LLC, a company registered in the United States
D-U-N-S #: 13-222-4427
Address:
Commercial Cleaning Depot, LLC
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming, 82801, United States
Customer service contact
Phone: +1 888-828-8460
Email: sales@commercialcleaningdepot.com
Business Hours:
Monday to Sunday: 7:00 AM to 10:00 PM (EST)
