Effective October 7, 2026: This policy applies to orders placed from its publication onward. Orders placed before publication remain governed by the return policy shown when they were purchased.
At Commercial Cleaning Depot (CCD), we want you to understand your return options before you buy. We accept eligible returns under the conditions below. Please contact us for authorization before sending any item back.
| Topic | Our Policy |
|---|---|
| Return window | Request return authorization within 30 calendar days of delivery. Ship your approved return within 14 calendar days of authorization. |
| Eligible condition | Items must be unused, uninstalled, undamaged, and in resalable condition, with their original packaging and all included contents. Packaging may be opened solely to inspect the item. |
| Non-returnable products | Chemicals cannot be returned for change of mind. Used or installed equipment is also ineligible for change-of-mind returns. |
| Restocking fee | A fixed 20% restocking fee applies to eligible change-of-mind returns and exchanges, calculated on the item’s purchase price after discounts, excluding tax and shipping. |
| Return shipping | The customer pays return shipping for change-of-mind returns and exchanges, including freight when required. We do not deduct our original outbound delivery cost from your refund. |
| Incorrect, damaged, or defective arrivals | For approved claims, CCD covers necessary return or replacement shipping and waives the restocking fee. |
| Reporting a delivery issue | Inspect your shipment upon delivery. Refuse visibly damaged shipments and contact us immediately. If you could not inspect or refuse delivery, contact us promptly upon discovering damage. Report missing or incorrect items within 30 calendar days of delivery. |
| Refund timing | We complete inspection and issue approved refunds to the original payment method within 7 business days of receiving the return. Your bank or payment provider may require additional time to post the credit. |
| Exchanges | Eligible change-of-mind exchanges follow the same conditions, deadlines, restocking fee, and return-shipping rules as returns. |
| Cancellations | Orders canceled before shipment have no cancellation or restocking fee. After shipment, the return policy applies. |
| Start a return | Email sales@commercialcleaningdepot.com with your order number and return details. Authorization is required before sending anything back. |
To request an eligible return, contact us within 30 calendar days of delivery.
Once your return is authorized, you must ship it within 14 calendar days of authorization. We will provide a return merchandise authorization (RMA) number, the correct return address, and shipping instructions.
For a change-of-mind return, the item must:
You may open the packaging solely to inspect the item. Opening the packaging for inspection does not make an otherwise eligible item non-returnable, provided the item remains unused, uninstalled, undamaged, and complete.
Used or installed equipment is not eligible for a change-of-mind return. Paying a restocking fee does not make an ineligible item returnable.
Chemicals are not eligible for change-of-mind returns.
All other product categories are subject to the eligibility requirements above. Incorrect shipments, arrival damage, arrival defects, and warranty issues are handled separately as described below.
A fixed 20% restocking fee applies to eligible change-of-mind returns and exchanges. This fee is calculated on the purchase price paid for the returned item after discounts, excluding tax and shipping.
The customer is responsible for the cost of return shipping, including freight when required.
If CCD arranges return shipping, we will disclose the shipping charge before you authorize that arrangement and deduct it from your refund. If you pay the carrier directly, we will not deduct that charge again.
We do not deduct our original outbound delivery cost from your refund.
For a confirmed incorrect shipment or an approved arrival-damage or arrival-defect claim, CCD will cover necessary approved return or replacement shipping and waive the restocking fee.
Email sales@commercialcleaningdepot.com and include:
Once approved, we will provide your RMA number, return address, and shipping instructions.
Do not send an item to our business address or directly to a manufacturer without our instructions. Return destinations vary by product. Unauthorized returns or returns sent to the wrong address may be refused or delayed.
Pack the item securely using its original manufacturer packaging and protective materials. Include all supplied contents and follow the RMA instructions provided.
Use the approved shipping method with tracking. Items delivered by freight may need to be returned by freight; we will confirm the required method when authorizing your return.
Keep your tracking number and shipping receipt until the return is complete. If a supplied return label expires, contact us before shipping.
If your return shipment is lost or damaged in transit, notify us promptly so we can assist with the carrier’s claim process.
Inspect your shipment upon delivery.
If there is visible damage, refuse the damaged shipment and contact us immediately. Where possible, ask the carrier to record the damage and take photographs of the shipment and packaging.
If the shipment was left unattended, or you could not reasonably inspect or refuse it at delivery, contact us promptly after discovering the damage. Retain the packaging and take photographs of the item, packaging, and shipping label. Do not install or use a damaged item.
For an approved arrival-damage claim, we will arrange the appropriate resolution, cover necessary approved return or replacement shipping, and waive the restocking fee.
Report missing or incorrect items within 30 calendar days of delivery by emailing sales@commercialcleaningdepot.com.
Include your order number, details of the issue, and photographs where applicable.
For a confirmed incorrect shipment, CCD will arrange the appropriate correction, cover necessary return or replacement shipping, and waive the restocking fee.
For confirmed missing items, we will arrange fulfillment of the missing items or another appropriate resolution.
If you discover that an item is defective on arrival, contact us promptly with your order number and a description of the issue. Do not install or continue using an item that appears damaged or unsafe.
For an approved arrival-defect claim, CCD will arrange the appropriate resolution, cover necessary approved return or replacement shipping, and waive the restocking fee.
Operational issues that arise after use may be covered by the manufacturer’s applicable warranty. Contact us for assistance with the appropriate warranty or service process.
Manufacturer warranty support is separate from our change-of-mind return policy.
We will complete inspection and issue an approved refund within 7 business days of receiving your return.
Approved refunds are issued to the original payment method, less the applicable 20% restocking fee and any disclosed return-shipping charge arranged by CCD. These deductions do not apply to approved incorrect-shipment, arrival-damage, or arrival-defect claims.
If the returned item is incomplete or does not meet the return requirements, we will notify you within the same 7-business-day period, explain our findings, and discuss the available options.
Your bank or payment provider may require additional time after we issue the refund for the credit to appear in your account.
Eligible change-of-mind exchanges follow the same eligibility requirements, authorization deadlines, 20% restocking fee, and customer-paid return-shipping rules as returns.
Contact us before sending an item back so we can confirm eligibility, replacement availability, and any price difference.
Replacements arranged for approved incorrect-shipment, arrival-damage, or arrival-defect claims are handled under the applicable claim provisions above, without a restocking fee.
Orders canceled before shipment have no cancellation or restocking fee.
Contact us as soon as possible to request cancellation. We will confirm whether the order has shipped and whether cancellation has been completed.
Once an order has shipped, the return conditions, deadlines, and applicable fees in this policy apply.
DepotCare+ memberships are governed by the separate DepotCare+ Membership Terms.
Physical products purchased using DepotCare+ benefits remain subject to this Return & Refund Policy.
For return authorization, cancellations, delivery issues, or warranty assistance:
Commercial Cleaning Depot
Email: sales@commercialcleaningdepot.com
Phone: +1 (888) 828-8460
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
This policy does not limit any rights that cannot be excluded under applicable law.
